Best Remote Tool for Corporate Use
As for Live bot production support, it is necessary to take remote sessions of the production machines. LogMeIn Pro's GotoResolve is used …
Starting at $30 per month
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Popular Features
- Over-the-Internet remote session (15)9.191%
- Screen sharing (14)8.989%
- File transfer (14)7.878%
- Access to sleeping/powered-off computers (14)7.070%
Reviewer Pros & Cons
Pricing
Individuals
$30.00
On Premise
per month
Power Users
$70.00
On Premise
per month
Small Businesses
$129.00
On Premise
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
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Product Details
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- Tech Details
What is LogMeIn Pro by GoTo?
LogMeIn Pro by GoTo Technical Details
| Deployment Types | On-premise |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | No |
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Reviews and Ratings
(124)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
LogMeIn Pro has proven to be a versatile and reliable tool for remote access and management, according to user experiences. Users have benefited from the ability to log into their work computers remotely, enabling them to access servers, print documents, and retrieve files and programs without the need for a VPN setup or physical presence in the office. The software has also been utilized by technicians and IT teams to connect to client computers, install software/hardware, resolve issues, and troubleshoot software services on clients' servers.
Furthermore, LogMeIn Pro has been a valuable resource for individuals who frequently travel or work from different locations, providing them with secure access to their files from any device. It has also been used as a backup solution for the primary Remote Monitoring and Management system. The software's ease of use and secure connection have made it an ideal choice for various scenarios, such as supporting and training users in specific software applications, performing administrative tasks via remote screen sharing, and conducting remote troubleshooting and product demonstrations for clients. Additionally, LogMeIn Pro has addressed vulnerabilities and security issues associated with other remote tools, making it a trusted option for those concerned about data protection.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
February 27, 2020
LogMeIn Pro - logged in!
I sometimes work from home and this way I can log into my work computer and have access to the server and print documents for the assistant to retrieve and no one even knows I am not in the office. I have also been able to do file transferring between computers, even complete software programs.
- Gives access to a host computer.
- It allows document transferring, even programs.
- The floating bar at the top sometimes covers the work in progress.
- The resolution could be better.
100%
10.0
- I can work at off-hours, so time optimization.
- I can take a day off --- YAY!!!!
I haven't used any others.
2
President
Office Manager
1
no tech experience necessary
- remote useage
- When working remotely, clients do not need to know I am not in the office
- more remote work
No
- Price
It was offered as a promo for a very small amount for the first year. After that, I was "invested" in it and pay the annual fee
would not bother to change
- Implemented in-house
No
Change management was minimal
- printer software on new computers have to be specifically enabled
- no training
yes, easy, very intuitive
No - we have not done any customization to the interface
No - we have not done any custom code
No
Easy to use, the techs answer the phone with virtually no hold time, no need to pay for premium support - their regular support is premium
No
All their support is exceptional
- everything is easy
- log in and go
- after an update, the task bar item doesn't execute, until a reboot, this could be changed as most windows programs don't have this issue
LogMeIn is currently used by a small group of employees, including members from the accounting, sales and management teams. Our IT infrastructure is quite old, and didn't provide easy options for working remotely. LogMeIn offered a simple, secure and user-friendly solution that gave our workforce some additional flexibility and bandwidth as far as accessing information and completing certain tasks without having to be physically present in the office.
- It's easy to access and manage files remotely.
- I can use and administer multiple machines from a single account.
- Price could be a little more competitive.
- Screen resolution is spotty, especially on Mac.
60.71428571428571%
6.1
- Excellent ROI -- the increased productivity more than pays the cost of the subscriptions.
- Remote access has resulted in increased revenue because the sales team can respond to customers and create proposals from any location.
- TeamViewer and GoToMyPC
LogMeIn has the edge over TeamViewer and GoToMyPC when it comes to accessing/managing multiple machines. The interface is much cleaner and, at least in my experience, connectivity through LogMeIn has proven to be quite a bit more reliable than the other solutions. The one area where GoToMyPC may have an advantage is in its offering of month-to-month subscriptions; LogMeIn requires an annual subscription for the business plan.
March 07, 2018
LogMeIn Pro Review
LogMeIn Pro is used by the company I work for to access clients' servers. LogMeIn Pro is accessible to all areas of our department and we primarily use it for troubleshooting the software service we provide to our clients. We need to access the server using LogMeIn Pro and determine the issues that come up and resolve them so our clients can get back to their daily tasks. Moreover, LogMeIn Pro provides a secure connection to access our clients data. Most of the time we have to test updates on our software and use the confidential data to accurately determine if the issue has been resolved. We solve a lot business problems using LogMeIn Pro. In the end, our users become experts in using LogMeIn Pro which they can use in the future for their personal use, too.
- Fast and reliable-- LogMeIn Pro you can access the remote server within a minute or so, and it is always reliable to use. There is no downtime. The initial login process is very fast and simple to use.
- Two ways to access LogMeIn Pro-- You can access LogMeIn Pro via a web URL link, and download the LogMeIn Pro app whichever way is easier for user to access. I personally download the app on my PC.
- LogMeIn Pro is a clear and simple UI that is easier to navigate through. The ability to capture screenshots, records sessions, file transfer and much more is very similar to other remote desktop connection softwares.
- LastPass-- LogMeIn Pro offers a feature that no other remote desktop app out there offers which is LastPass. You get an yearly license depending on which package you choose. LastPass is pretty much all the solutions to store passwords, sync passwords to other devices, and a password generator.
- LogMeIn Pro lacks performance when it comes to Macs. I have a personal MacBook pro and I often want to use LogMeIn Pro, but cannot due to connections issues. For example, when I log into LogMeIn Pro using my Mac, my connection is solid for only 5 mins and then it just drops. But, using a Windows PC, my connection is stable for a longer duration of my session. My clients have Windows PCs for the most part, but just a few have Macs and remote into their PC the connection. I can notice that it is not as stable as Windows PCs are. I would recommend that LogMeIn Pro engineers focus on their underlying base code to make the software stable for Macs.
- LogMeIn Pro is expensive-- For individuals and tech savvy folks who want to have their own LogMeIn Pro for their personal use, it will put a dent in your wallets. Their base cost starts off at upwards of $800 per year. For small business such as the company I work for, we have an yearly license which costs around 2k for up to 10 PCs . I would like LogMeIn Pro to have a "free" version where users can still use LogMeIn Pro but with limited features. Even if they limit the bandwidth I think it would work.
89.23076923076923%
8.9
- With LogMeIn Pro I can resolve my clients' issues by accessing their remote desktop, which is secure and fast. LogMeIn Pro provides a good connection which is always reliable. My connections has dropped a few times and that is because of using a Mac, but in the end I am able to resolve issues much faster.
- Our clients are much happier since we started using LogMeIn Pro because we have gained trust with our clients. They are aware of their data being secured at all times and available to view right away when they need to. We have achieved this goal by using the Password manager call LastPass that is offered with LogMeIn Pro for up to 5 PCs. We have bolstered and secured our servers by using the password manager.
LogMeIn Pro, unlike their other competitors, has the fastest connection to a remote desktop connection and the bandwidth is always reliable (the connections have not dropped for the most part) which gives us the ability to complete tasks on time or ahead of time. Moreover, LogMeIn Pro has a simple UI, and a solid app that is always getting better and better via updates. Another reason why LogMeIn Pro stands out against its competitors is that it comes with a password manager with the software and I think no other remote desktop software out there offers that feature. LogMeIn Pro comes with a 1TB of file storage that is more than enough to run day to day operations without being concerned about storage space. Last but not least, once you use LogMeIn Pro you would not want to switch to other remote desktop software because of all the features and support it offers.